Where Every Guest Moment
From Check-in to Checkout — Capture What Matters Most
Deploy NFC cards and QR codes across reception, rooms, restaurants, pools, spas, and every guest touchpoint. Whether it's a family vacation, business trip, or romantic getaway — understand what makes your guests feel at home. Connect with your PMS, CRM, and booking systems for a unified view of guest satisfaction.
Guest Experience is Your Competitive Advantage
Whether it's a cozy boutique hotel, a bustling business property, or a luxury beach resort — every guest deserves to feel like they're at their second home. The difference between a good hotel and a great one? Real-time understanding of what your guests truly experience at every moment.
Real-Time Guest Intelligence
Live dashboard showing guest satisfaction across every department and touchpoint. Instant alerts for issues requiring immediate attention before guests check out.
Staff Performance Tracking
Track individual and team performance across housekeeping, F&B, front desk, and concierge. Identify top performers and areas needing training.
Multi-Property Visibility
Hotel chains and management companies get unified analytics across all properties. Compare performance, identify best practices, and maintain brand standards.
Guest Privacy First
Feedback collection that respects guest privacy. Anonymous options available with secure data handling that builds trust with your guests.
Real-Time Guest Experience Intelligence
Monitor guest satisfaction across every touchpoint. Get instant alerts, track department performance, and make data-driven decisions to elevate your hospitality standards.
Grand Palace Hotel & Resorts
Live Guest Experience Dashboard
Based on 1,247 responses this month
NFC & QR codes deployed
Capture Guest Sentiment at Every Interaction
From the moment guests arrive to when they check out, position NFC cards and QR codes where experiences happen. Capture feedback in the moment when it's most valuable.
Reception & Check-in
First impressions matter. Capture guest sentiment at arrival for immediate service recovery and warm welcome assurance.
Guest Rooms
Monitor room comfort, cleanliness, and amenities. Deploy NFC cards on nightstands or bathroom mirrors for effortless feedback.
Restaurants & Dining
Track dining experiences from breakfast buffet to fine dining. Understand food quality, service, and ambiance preferences.
Café & Lounge
Quick service feedback for casual dining spots. Track coffee quality, wait times, and overall atmosphere.
Pool & Beach Access
Monitor leisure area satisfaction including cleanliness, availability of amenities, and staff attentiveness.
Spa & Wellness
Capture post-treatment feedback for spa services, massage quality, and wellness experience.
Fitness Center
Track equipment availability, cleanliness, and overall gym experience for health-conscious guests.
Business Center
Monitor connectivity, workspace comfort, and support services for business travelers.
Room Service
Portable NFC cards for room service staff to collect feedback after each delivery. Track timeliness and quality.
Understand Different Guest Needs
Every guest segment has unique priorities. Our feedback system helps you understand what matters most to each type of traveler.
Business Travelers
- Fast check-in/out
- Reliable WiFi
- Quiet rooms
- Business center access
- Express services
Families on Vacation
- Child-friendly amenities
- Spacious rooms
- Pool safety
- Kids menu quality
- Activities
Couples & Honeymoons
- Romantic ambiance
- Spa experiences
- Fine dining
- Room comfort
- Privacy
Event Groups
- Conference facilities
- Group dining
- Coordination
- AV equipment
- Catering
Built for Hospitality of Every Scale
From intimate boutique hotels to global hotel chains — our platform scales with your needs while maintaining the personal touch your guests expect.
Boutique Hotels
Independent luxury properties focusing on personalized guest experiences and unique character
Business Hotels
Properties catering to corporate travelers with business centers and meeting facilities
Luxury Resorts
Five-star properties with multiple restaurants, pools, spas, and premium amenities
Hotel Chains
Multi-property networks requiring brand consistency and centralized analytics
Service Apartments
Extended stay properties with kitchen facilities and home-like amenities
Beach & Island Resorts
Tropical properties with beach access, water sports, and outdoor activities
Wellness Retreats
Spa-focused properties emphasizing relaxation, health, and rejuvenation
Villa Collections
Private residences and villa rentals requiring premium service tracking
Purpose-Built for Hospitality Excellence
Features designed specifically for the unique challenges and opportunities in hospitality.
Mobile Room Service Cards
Portable NFC cards carried by room service staff to collect instant feedback after every delivery.
VIP Guest Alerts
Special attention triggers for loyalty members and VIP guests ensuring premium service recovery.
Sentiment Analysis
AI-powered analysis of open feedback to identify emerging themes and guest emotion patterns.
Review Platform Integration
Connect with TripAdvisor, Google, and Booking.com to amplify positive guest experiences.
Connect with Your Hospitality Ecosystem
Our enterprise connectors integrate seamlessly with your PMS, CRM, booking systems, and review platforms. No more data silos — get a unified view of guest experience across all systems.
Oracle Opera
PMS
Protel
PMS
Fidelio
PMS
Salesforce
CRM
HubSpot
CRM
Stripe
Payments
Booking.com
OTA
TripAdvisor
Reviews
Bi-directional Sync
Real-time data exchange with PMS
Secure & Compliant
GDPR, PCI-DSS compliant
API-First Design
Custom integrations available
“FeedbackNFC transformed how we understand our guests. We deployed NFC cards across our 8 properties and within 3 months, our online review score improved from 4.2 to 4.7 stars. The real-time alerts helped us resolve issues before guests checked out — turning potential complaints into memorable experiences.”
Ahmed Al-Fahad
General Manager - Royal Palm Resorts Collection
Elevate Your Hospitality Operations
Increase Guest Loyalty
Happy guests return and recommend. Address concerns during their stay, not after they've left negative reviews online.
Boost Online Reputation
Convert satisfied guests into online advocates. Identify promoters and guide them to review platforms at the right moment.
Operational Excellence
Data-driven insights for housekeeping schedules, staffing decisions, and service improvements across all departments.
Competitive Intelligence
Understand what matters most to your guests. Make strategic decisions based on actual feedback patterns and trends.
Your Guests Deserve to Feel at Home
Whether it's a small boutique hotel or a five-star resort, whether your guests are families creating vacation memories or executives on business trips — the goal is the same: make them feel valued, heard, and eager to return. FeedbackNFC helps you understand every moment of their journey so you can deliver hospitality that creates lasting impressions.
Ready to Transform Guest Experience?
Join leading hotels and resorts who have elevated their guest satisfaction. Schedule a personalized demo and see how FeedbackNFC can work for your property.