Millions of Transactions.
Physical Feedback. Verified Customers. Real Business Impact.
From neighborhood convenience stores to sprawling hypermarkets — capture what every shopper truly experiences. Our Phigital approach combines physical NFC/QR touchpoints with enterprise connectors for POS, telephony, CRM, and ERP systems. Every transaction becomes an opportunity for verified, actionable feedback.
Millions of POS Transactions. Zero Customer Voice.
Every day, countless shoppers walk through your stores, make purchases, and leave — often without anyone knowing if they found what they needed, if staff was helpful, or if they'll ever return. Traditional surveys arrive too late. Online reviews capture only extremes. The voice of the everyday shopper? Lost in the noise of daily operations.
of shoppers never provide feedback
average delay in traditional surveys
opportunities lost every day
Where Physical Meets Digital. Where Feedback Becomes Power.
FeedbackNFC bridges the gap between physical retail moments and digital intelligence. NFC cards at checkout, QR codes on receipts, and enterprise connectors that send feedback requests after every transaction. Every shopper interaction becomes an insight. Every insight drives improvement.
Physical & Verified Feedback
Unlike online reviews, our Phigital approach captures feedback from verified in-store visitors at the moment of experience. Real shoppers, real insights, real impact.
Staff Performance Visibility
Track individual and team performance across checkout, sales floor, and customer service. Identify star performers and areas needing coaching — all while respecting privacy.
Multi-Store Intelligence
Retail chains get unified analytics across all locations. Compare store performance, identify best practices, and maintain brand standards across regions.
National Citizen Satisfaction
Contributing to GCC's vision of excellence. When retail businesses thrive on customer feedback, citizen satisfaction rises, footfall increases, and the economy benefits.
Real-Time Customer Satisfaction Intelligence
Monitor shopper satisfaction across every store, every checkout, and every interaction. Get instant alerts, track store performance, and make data-driven decisions to boost sales.
Premium Retail Network
Live Customer Experience Dashboard
Based on 8,432 responses this month
NFC & QR codes across 86 stores
Capture the Complete Shopping Journey
From the parking lot to the checkout lane — position NFC cards and QR codes where customer experiences happen. Capture feedback in the moment, when it's honest and actionable.
Checkout Counters
Capture customer sentiment immediately after purchase. The moment of truth where shopping experience culminates and honest feedback is most accessible.
Fitting Rooms
Understand the try-before-you-buy experience. Track wait times, cleanliness, and assistant helpfulness in fashion retail environments.
Customer Service Desks
Monitor returns, exchanges, and inquiry resolution. Turn service recovery moments into loyalty-building opportunities.
Click & Collect Points
Bridge online and offline experience. Capture feedback on order accuracy, pickup speed, and staff assistance for omnichannel excellence.
Sales Floor Assistance
Track staff helpfulness and product knowledge across departments. Identify training needs and recognize top performers.
Product Availability
Let customers report out-of-stock items and product requests. Turn feedback into actionable inventory intelligence.
In-Store Cafés
Capture experience at retail food courts and in-store cafés. Monitor service speed, quality, and ambiance.
Parking & Entry
First and last impressions matter. Track parking availability, accessibility, and overall arrival experience.
Self-Service Kiosks
Monitor kiosk usability and customer satisfaction. Identify technical issues before they impact multiple customers.
Understand Every Shopper Segment
Different shoppers have different priorities. Our feedback system helps you understand what matters most to each segment — from busy professionals to families and senior citizens.
Families Shopping
- Kid-friendly spaces
- Cart availability
- Wide aisles
- Quick checkout
- Family restrooms
Working Professionals
- Express lanes
- Extended hours
- Click & collect
- Easy parking
- Quick service
Senior Citizens
- Assistance availability
- Clear signage
- Rest areas
- Staff patience
- Accessibility
Premium Shoppers
- VIP service
- Product expertise
- Exclusive access
- Personalization
- After-sales care
Built for Retail of Every Scale
From a single neighborhood store to a network of hypermarkets — our platform scales with your growth while maintaining the customer-centric focus your shoppers expect.
Convenience Stores
Quick-service retail outlets, mini-marts, and neighborhood stores serving daily essentials
Supermarkets
Full-service grocery stores with multiple departments and checkout lanes
Hypermarkets
Large-format stores combining grocery, electronics, apparel, and home goods under one roof
Fashion & Apparel
Clothing, footwear, and accessories retailers from boutiques to chain stores
Electronics & Appliances
Consumer electronics, mobile phones, and home appliance retailers
Jewelry & Watches
Luxury retail including fine jewelry, watches, and premium accessories
Furniture & Home
Home furnishing, décor, and lifestyle stores from showrooms to warehouses
Mall Operators
Shopping centers managing multiple tenants and common areas
Purpose-Built for Modern Retail
Features designed specifically for the unique challenges and opportunities in retail operations.
POS Integration
Connect with your point-of-sale systems to trigger feedback requests after every transaction. No separate data entry needed.
ERP & CRM Sync
Bi-directional data exchange with SAP, Oracle, Microsoft Dynamics, and Salesforce. Unified customer intelligence across all systems.
Smart Escalation
Automatic alerts for low ratings. Route issues to the right team instantly for service recovery before the customer leaves the store.
Sentiment Analysis
AI-powered analysis of open feedback to identify themes, emotions, and emerging trends across your retail network.
Connect Your Entire Retail Ecosystem
Our enterprise connectors integrate seamlessly with your POS systems, telephony infrastructure, CRMs, and ERPs. Send automated feedback requests after every transaction. Sync customer data bi-directionally. Turn every touchpoint into an insight opportunity.
Oracle Retail
POS
SAP Retail
ERP
Microsoft Dynamics
ERP
Salesforce
CRM
HubSpot CRM
CRM
Payment Gateway
Payments
Avaya/Cisco
Telephony
Email Systems
Alerts
Post-Transaction Alerts
Email feedback links after every POS transaction
Secure & Compliant
GDPR, PCI-DSS compliant data handling
Unified Analytics
Cross-system customer insights
Powering Retail Excellence Across the Gulf
The GCC retail sector is booming. With growing populations, increasing consumer spending, and national visions driving retail transformation — customer experience is the battleground. FeedbackNFC helps you win by understanding what shoppers truly want.
Saudi Arabia
Vision 2030 retail transformation
UAE
World-class shopping destinations
Qatar
Premium retail experiences
Kuwait
Modern mall culture
Bahrain
Regional shopping hub
Oman
Growing retail sector
When retail businesses measure and act on physical feedback, they don't just improve their own operations — they contribute to national citizen satisfaction, drive increased footfall, and support the economic visions that are transforming the region.
FeedbackNFC transforms how retailers understand their customers across hundreds of stores. Deploy NFC cards at every checkout, integrate with your POS system, and watch customer satisfaction scores rise while identifying service gaps that would otherwise go unnoticed. Real-time alerts empower store managers to take immediate action — turning every transaction into an opportunity for excellence.
The FeedbackNFC Promise
Empowering Retail Excellence Across GCC
Elevate Your Retail Operations
Increase Customer Loyalty
Happy customers return and spend more. Address concerns in real-time before they become complaints or negative social media posts.
Boost Store Performance
Data-driven insights for staffing decisions, layout optimization, and service improvements. Turn feedback patterns into competitive advantages.
Build Brand Reputation
In the competitive GCC retail landscape, customer experience is the differentiator. Build a reputation for listening and responding to shoppers.
Predict & Prevent Issues
AI-powered trend analysis identifies emerging problems before they escalate. From checkout wait times to product availability — stay ahead of customer needs.
Every Shopper Has a Story. Are You Listening?
Whether it's a quick convenience store visit or an elaborate shopping trip, whether your customers are citizens, residents, or tourists — they all have opinions that matter. FeedbackNFC helps you capture those voices at the moment of truth, transforming silent transactions into valuable conversations that drive growth.
Ready to Transform Your Retail Experience?
Join leading retailers across GCC who have revolutionized customer satisfaction. Schedule a personalized demo and see how FeedbackNFC can work for your stores.